The easiest way to set up a connection is to use the Connection Wizard, but you can also do it manually. Contents Introduction Database Tables Summary and Aggregate Tables Differences Between CVP 8.x and 9. To access a database with DbVisualizer, you must first create and setup a Database Connection. If you are responsible for advanced maintenance and management of the CUIC architecture, you'll want to stick around for all three days. CVP Reporting Server Overview and Troubleshooting Document ID: 116379 Contributed by Taylan Kucuk and Ramiro Amaya, Cisco TAC Engineers. If your role is a reporting user and/or basic CUIC administrator you have the option to attend the first two days of class only. The third day of class explores skills needed for architects and engineers. During this class, you will wear multiple hats including: CUIC user, administrator, supervisor, agent and report customization specialist. Die Treiberdatei wurde erfolgreich hochgeladen. Most of your time in ACUIC will be spent working in the lab environment which includes a live functional UCCE/CVP environment deployed with CUIC as the reporting solution. Suchen Sie die Datei ifxjdbc.jar unter C:\Cisco\CVP\lib, wenn DbVisualizer Client direkt auf dem CVP-Berichtsserver installiert ist, andernfalls kopieren Sie die Treiberdatei vom CVP-Berichtsserver. The last day of the class will cover further maintenance/support of the CUIC environment such as A/D integration, Data Source definitions, GW/CVP/ICM configuration requirements. Comstice Quartz blends the data from Cisco UCCE TCD, RCD, CUCM CDR and CVP reports and offers a comprehensive reporting data for each call. As a Contact Center Express customer, you could still benefit from attending this course, provided you are aware that the course is built on an Enterprise environment.The first 2-days of the course focuses on the daily administrative functions of a CUIC user/administrator, running and customizing reports as needed, and ensuring security and organization of the reporting environment is functional and organized. Using Cisco CVP and UCCE Reporting data and CUCM CDR, you can visualise the different stages of an individual call, get a report on each call leg and the overall outcome. Although CUIC is also used in the UCCX environment, this course focuses on UCCE and PCCE environments only. Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments.CUIC is a comprehensive, end-to-end UCCE/PCCE reporting solution, designed to make the task of creating reports and managing disparate data sources, easier on the customer.
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